Refund policy

Unless stated all items are supplied with a 12 month return to base warranty.

If you change your mind about your purchase you may request a return for refund within 30 days of placing your order.

If you receive an item that is incorrect or faulty on first use we will cover the cost of returning the product to us for replacement or refund.

If a product develops a fault in the warranty period please contact us for diagnostic help and returns if required.

All returns must be authorised before being sent back so that the return is received at the correct address and can be dealt with by our returns department in the the most efficient manner.

Please ensure any item returned is sufficiently packaged as items damaged in transit not reported before return will invalidate your warranty.

Please obtain a proof of posting if using Royal Mail.

Please put your own return address on the back of the package in case there is any problem delivering to us.

Please ensure the parcel you send back has the RMA number clearly marked on the outside of the package.

All postage costs associated with returning unwanted items are the responsibility of the customer.

For full details please check our Terms and Conditions.